Smile Suffolk is committed to delivering the highest standards of patient care. We welcome referrals for oral surgery, dental implants, endodontic treatment and dentures. Patients travel to us from other dental practices in Ipswich, across the counties of Suffolk, Norfolk, Essex and Cambridgeshire, and further afield.
Our referral charter sets out how we approach each and every referred case:
All referred patients are treated with the utmost care, dignity, respect and sensitivity
We will always return the patient to the referring dentist for their routine, ongoing care
We will only carry out treatments in accordance with the request made by the referring dentist
We aim to contact patients within 48 hours of the initial referral
All suitable treatment options will be fully explored with the patient during the initial consultation
After a full assessment, the patient will receive a comprehensive, fully costed plan and will be given the opportunity to discuss this with our treatment coordinator or a member of the clinical team
The treatment plan and fee estimate are usually sent to the patient within two weeks following the full assessment and receipt of all required scan reports. A copy of the treatment plan is also sent to the referring dentist
Any necessary additional treatment identified that falls outside this scope, or changes to the agreed treatment plan, will be communicated to the referring dentist as soon as possible and only carried out with the referring dentist’s and patient’s explicit consent
The referring dentist will be kept informed of progress throughout the treatment course
We actively encourage the involvement of the referring dentist, who would be welcome to observe their patient’s treatment chairside. In certain cases, the referring dentist’s nurse might also be able to observe the treatment
We aim to keep up to date with clinical and technological advances to provide the patient with the best that modern dentistry can offer. Our practice team is committed to continuing education to help deliver the optimal patient experience
We are committed to supporting the training and education needs of all our referring dentists and offer a range of formal and informal learning opportunities throughout the year
"I am very pleased with the treatment I received. There was no discomfort during the course of treatment. The treatment has been beneficial because I can now eat anything either side of my mouth and I also I can smile better. I would strongly recommend Senthil to friends and family if they need similar care or treatment"
Mr W. Burrows, Treatment received: Sinus Lift, Implants, Crowns, Bridge
"Very pleased with quality of treatment, friendliness of practice and patient care. There was very little discomfort and much less than I expected. Improved self-confidence – willing to show teeth when smiling for first time in over 30 years. I would extremely likely to recommend Senthil to friends and family if they need similar care or treatment"
Mr M. Giles, Treatment received: Dental Implants, Veneers, Sinus Lift
"Well cared for and full explanation to what was happening and good aftercare. Very slight discomfort during the treatment. I benifited from implant treatment as its much less hassle than having a denture"
Mrs V. Westwood, Treatment received: Dental Implants
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Ist visit, very impressed, and extremely professional
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Mike Gooch
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I went to Smile Ipswich for a filling. I was treated by Bolly, who does my 6 monthly check ups. I must say that this filling was the gentlest I have ever experienced. I would highly recommend her to anyone.
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Isi Baylor
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Very disappointed with the communication and transparency here. I registered over the phone and asked about booking a hygiene appointment, and was told I could do so online. Today I attended for the appointment only to be charged £150 instead of the quoted £99, because I was supposedly 'not yet a registered client' despite having registered. I was then told I actually needed to book a £77 dentist appointment first to be considered registered—something I was never informed about beforehand. Feels very misleading and like a way to squeeze extra money out of patients. Won't be returning.
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Abbas Alshammari
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Great experience 😊
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Svetlana Sewell
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Recommended, exceptional conditions and professional staff. Friendly atmosphere.
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Lindsay Green
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Jen snd Susie are both fantastic. The new GBT system for cleaning teeth wasn't at all uncomfortable and was a lot quicker and painless.
I used to dread having my teeth cleaned by the hygienist but not now!
Jen is always smiling, cheerful and professional 😊
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Ariana Sorensen
Trustindex verifies that the original source of the review is Google.
Jen and Patricia were thoughtful, informative, polite and efficient. I really enjoyed my visit
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Dan Turner
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Very good hygienist and dentist.
Really thorough and give good advice. Great appointment reminder system.
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Elaine Pugh
Trustindex verifies that the original source of the review is Google.
Jenny and Koko dealt with my hygienist appointment really well as I am a nervous patient.
